Frequent Asked Questions (FAQs)
Cake Order Enquiries
- Can I cancel/refund my order?
We do have a non-refundable policy however we can cancel your cake order and store your credit with us (with no expiry date).
- Do you include any billings/receipts information?
Absolutely not! We do not include any prices, receipts or billing information.
- How long in advance do I need to place my order?
For cakes that are available directly on website, we will required at least 2 to 4 days lead time (subject to availability). However, we will recommend you to order as soon as possible to avoid any disappointment.
While for customised cake, we recommend to order at least 1 to 3 weeks in advance because we will need time to discuss with you the cake design and prepare your custom cake.
- Are you halal certified?
Our cakes are not halal certified, but we do not use any form of lard/alcohol/gelatine inside our bakes. We have muslim customers as well! :)
- Can I request my cake to be 'less sweet'?
All of our cakes are made with 50% less sugars, making them less sweet. We've gotten a lot of positive feedback that our cake isn't too sweet as well!
- How do I store my cake?
Please note that our cakes can be left out for 1 to 2 hours in room temperature. Otherwise, please ensure that the cake is refrigerated. Avoid placing the cake under direct heat as it may cause the buttercream to melt.
- How long can I consume my cake from delivery?
Whilst our cake is best consumed on the day of delivery, our cakes are best eaten within 3 days with proper storage in the refrigerator.
- How to order a customised cake?
You can place an order of our available cakes & desserts via our website. Else, you may drop us a message on our WhatsApp/email for other customised orders or any other enquiry.
Order form:
1. Name
2. Orders
3. Cake design/theme (if any)
4. Date of collection
- Can I make changes to my order details after it has been placed?
We understand if there was an error made in your excitement during check out when ordering your birthday cakes, or other unexpected situation such as the recipient unable to be present at the previous location on the day of delivery. We welcome you to Whatsapp/email us with your order number and an updated address with a minimum lead time of 3 days.
Cake Delivery Enquiries
- Can we trust your drivers to deliver our cake?
Absolutely! We understand how important it is to receive your birthday cake on time and in good shape. Our cake delivery drivers are well-trained, professional, and punctual! Please do not hesitate to entrust it to us.
- Do you deliver to hotel, office or school?
Blissful Moon Bakery offers cake delivery to all of the above. We deliver cakes to any location in Singapore, and there isn't a single location where we don't deliver unless it's a restricted area.
- I am currently based in other countries and I would like to send a cake to my friend in Singapore.
Simply order a cake from our website and our cake delivery driver will delivers directly to the recipient's doorstep in Singapore. We accept various card payment options such as Apple Pay, Credit Card and Google Pay.
- What if nobody is home to receive the cake?
Our drivers will personally call the recipent to get their approval to leave the birthday cake outside their doorstep inclusive of a photo proof. However, we will not be held responsible if the birthday cake has melted or is stolen.
In the event that both the recipient or sender are not home and uncontactable, our driver will only wait a maximum of 10 minutes and clients would have to opt for redelivery (subject to availability) with extra charges of $15. Hence, we strongly encourage the recipient to be home within the delivery time slot.
- What is the cake delivery timing?
Monday to Saturday:
Option 1: 09:00 AM - 12:00 PM
Option 2: 12:00 PM - 03:00 PM
Option 3: 03:00 PM - 06:00 PM
Sunday:
09:00 AM - 02:00 PM
- What is the cost of delivery?
Good news, it's totally free with no minimum spending! We have chosen to waive off all delivery expenses because we are aware of how expensive some shipping rates can be.
- Where do you deliver to?
We deliver anywhere in Singapore!